The UPS Store

I've been to this UPS location many times. Depending on the time of day and staffing, there can be a wait since this is the primary UPS store serving Coralville. On my most recent visit, 31 July 2023, there were probably 10 people waiting in line. The woman working on her own at the counter asked if anyone had sealed returns that already had a label. That saved a lot of time and shortened the line quickly since processing returns goes fast. The store seems clean and well stocked. These smaller UPS stores are challenged by having unpredictable heavy traffic. So customers will need to be patient during those times. There are usually plenty of parking spaces available. UPDATE — I'm increasing the rating from four stars to five stars due to their very prompt and personal reply to my review. Thanks! (1 Aug 2023)

**UPDATE 12/18/2023 - I’m here at 8:30am. Website and signage says open at 8am M-F, but the door is locked. There’s nothing about temp hours posted anywhere or notes on the door, they’re just closed. Someone needs to update the hours for this place so we’re not all wasting our time coming here to find the door locked. ———————— Is this place even open? The website and all store signage says open from 8am-7pm. I came by at 9am and the door was locked. My partner came later in the day, and it was locked then, too.

I sent out a package at 11:30 December 13 to Paulina Iowa….it arrived at 12:27 December 14….talk about GREAT SERVICE……..Mailed. Pkg to Little Rock Dec.4th and it has been sitting in “facility” for 4 days undelivered …..so much for the Postal System….will think lONG and hard before I mail post office AGAIN…worth the drive to Coralville UPS!!! 5 star service…..

They have left a signature required for delivery slip on our door 4 times, first time we signed it but it not checked and left another on the door that we signed as well and put on the door flipped around to make sure they could see that it was signed and then they left two more slips right next to the signed slip! Absolutely retarded, unacceptable!

This place is the epitome of poor customer service. I would recommend driving anywhere to find another UPS Store. After several visits, the straw that broke the camel’s back was when I arrived with plenty of time to scan an Amazon return, but was told they closed before their posted closing time. I know I will never return.